We, TaobaoSG EXPRESS, a company incorporated in Hong Kong and hereinafter referred to as ("TaobaoSG”, "we", “us", "our" or "Company"), would like to thank you hereinafter referred to as (“you”, “user” or “buyer”) for visiting our website TaobaoSG.sg, mobile site, or mobile app ("Site" or “Platform”). Your terms of use of our Site and the provision of services by us through the Site shall be governed by the terms and conditions as set out herein ("User Agreement"), our privacy policy ("Privacy Policy") and all other policies on our site. Your use of our Site constitutes your full agreement to our User Agreement, our Privacy Policy and all other policies, which shall form a legally binding and enforceable contract between you and us. If you do not accept any provision in this User Agreement or our Privacy Policy, you should immediately cease all usage of our Site and notify us to discontinue any updates which you have signed up for, failing which you shall be deemed to be bound by all the provisions contained in this User Agreement, Privacy Policy and all other policies.

TaobaoSG provide shipping services to you for the goods not purchased through us. With regards to our service, we are acting as your liaison to 3rd-party shipping operators after you have bought the goods yourself. TaobaoSG shall not be held responsible for any claims, damages, losses and expenses resulting from any under declaration of value or breach of any law or regulation by you.

You must be at least eighteen (18) years old and able to enter into a legally binding contract with us in order to use our Site. To use the Services we provide via our Site, you are required to follow the steps on the Site. Your request to engage us to provide the Services is subject to our acceptance and we reserve the right to discontinue at any time the provision of our services before our acceptance and such discontinuance shall be without any liability to us save for refunds of the payment made by you in relation to the item you ordered but not delivered to you in accordance with our refunds policy set out below.

We shall only be deemed to have accepted your request when you receive a written confirmation from us. You agree to bear any additional fees based on your additional requests after we have commenced any of the Services including but not limited to your cancellation of order or customization requests after our acceptance.

We reserve the right to amend the terms in this User Agreement at any time. All amendments will be posted online. Continued use of the Site will be deemed to constitute acceptance of the terms in this User Agreement as updated or amended from time to time. You are responsible for reviewing the latest terms each time you use our Services.

To use our Services, you must register with us by creating an account ("Account") on the Site. You agree to provide honest, complete and updated information about yourself, including but not limited to your registration, payment and parcel collection details. If we have reasonable grounds to suspect that the information and/ or data you have provided is misleading, inaccurate or fraudulent, we reserve the right to suspend and/ or terminate your use of our Services and/or Site. You shall be solely responsible for maintaining the confidentiality of the information and activities of your account. The sharing of your Account with other persons may cause irreparable harm to us and we shall be indemnified against any loss or damages, including but not limited to loss of profits suffered as a result of the mishandling/ misuse of an Account. You shall not create multiple user accounts with the intent to, including but not limited to, abusing our staff or misusing our Services and/or Site. The Company shall not be liable for any loss or damages arising from your failure to comply with this paragraph.

You agree that we may collect, hold, use and transfer your personal data in accordance with the Privacy Policy.

a. In spite of the transaction occurring on the site, we are not responsible for the accuracy of descriptions, functionality, merchant ability and quality of the items you bought from other website. You agree that by using the Services, you fully understand the content of the Services in our Quick Guide. The Company will not be liable in any way for any additional requests out of the content of the Services listed. You also agree that you will bear the responsibility for any exporting or importing tax, duty, license, permit, additional processing cost or documents requested by exporting or importing country’s government agency, or any other loss or consequence caused by your items.

b. We reserve the right to archive or remove cancelled/completed orders that are more than 2 months old from the date of order submission, for the purpose of maintaining the stability of our platform.

We support the following payment methods:

a. Bank Transfer
You may make payments through an Automated Teller Machine or internet bank transfer to our designated bank account. You must provide us with the transfer details, and receipt or payment transaction reference for verification purposes through the ‘Top-up Request’ function found in our Site as payment confirmation.

b. Alipay Transfer

C. Wechat Transfer

We require this information in order to be able to provide our services to you, in particular for the following reasons:

Internal record keeping.

We may use the information to improve our services.

We may periodically send promotional news about changes to our services or special offers that we think you may find interesting,
  using the personal particulars which you have provided.

From time to time, we may contact you for market research purposes through the email which you have provided. Participation in our
  research is not mandatory and is completely optional.

We will never provide your information to third parties or sell your information.

We are committed to ensuring that your information is secure. In order to prevent access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

Our website uses cookies in order to enhance your shopping and customer service experiences. By using our service, you are aware of and agree to our Terms of Service A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies are also used by our online chat support system in order to save you from having to enter details every time you wish to use the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

SGLCL reserves the right to modify and change the Privacy Policy at any time provided the changes are published on our site.

Please contact us as set below if you have any questions about this Privacy Policy, any queries about our business practices, or any of your dealings with us, or our treatment of your personal information.